Rajabet Privacy Policy — Your data is safe with us

1 Introduction

Rajabet is a trusted online gaming platform committed to providing a safe and enjoyable experience for users in Bangladesh. This privacy policy applies to the rajabet.ws website and all its services.

We believe privacy is a fundamental right. That is why we are committed to being fully transparent about how your personal data is collected, used, and stored. Rajabet follows international data protection standards and never misuses your information.

This policy is written in plain language so that every member can easily understand it. If anything is unclear, please reach out to our support team — they are always ready to help.

2 What Information Is Collected

Rajabet only collects the data that is strictly necessary. We do not ask for unnecessary or excessive information. A detailed list of what we collect is provided below:

Personal Identification Information:

• Full Name: For account creation and KYC verification.
• Date of Birth: To verify age compliance (18+ rule).
• National ID Number: For identity verification.
• Address: As part of the verification process.

Contact Information:

• Email Address: For account verification, notifications, and support.
• Mobile Number: For OTP verification and emergency contact purposes.

Financial Information:

• Mobile Banking/Nagad Number: For deposits and withdrawals.
• Bank Account Information: For bank transfers (not stored directly).
• Transaction History: For account management and audit purposes.

Technical Information:

• IP Address: For security and fraud prevention.
• Device Information: Browser, operating system, and device type.
• Login Log: For account security monitoring purposes.
• Gaming Activities: Game history, betting records, and session data.

3 Data Collection Methods

Rajabet collects information through several methods. You will always be informed about each one in advance.

Collection Methods	Type of Data	Purpose
Registration Form	Name, email, phone, date of birth	Account Creation
KYC Verification	ID document, address	Age & Identity Verification
Payment Processing	Mobile banking and bank details	Processing Transactions
Cookies & Tracking	Browsing behavior, preferences	Site Improvement & Personalization
Support Contact	Chat, Email Messages	Troubleshooting
Automatic Logging	IP, device, and session information	Security & Fraud Prevention

4 Purpose of Data Use

Rajabet uses your data only for defined and lawful purposes. Our data usage practices are fully transparent.

• Service Delivery: Managing your account, enhancing your gaming experience, and processing financial transactions.
• Identity Verification: Maintaining platform security by verifying age and identity.
• Fraud Prevention: Detecting suspicious activity and ensuring account security.
• Customer Support: Providing fast and effective resolution to your issues and questions.
• Promotional Communications: Keeping you informed about bonuses, offers, and updates (you can opt out at any time).
• Legal Obligations: Complying with applicable laws and regulations and fulfilling data requests from regulatory authorities.
• Service Improvement: Analyzing user behavior to improve the site and gaming experience.
• Responsible Gaming: Unusual gaming patterns are detected and support is provided where needed.

5 Data Sharing Policy

Rajabet does not sell your data. However, limited information may be shared in certain specific circumstances.

Cases where limited data may be shared:

• Payment Provider: Only the necessary information is shared with Mobile Banking, Nagad, or the bank to process transactions.
• Technology Partners: Hosting or software providers used to operate the site — subject to strict confidentiality agreements.
• Legal Requirements: Information may be disclosed in compliance with valid orders from courts or regulatory authorities.
• Fraud Prevention Authority: Sharing data with regulatory authorities to prevent money laundering or fraud.

Before sharing any data with third parties, their privacy policies are reviewed and strict agreements are signed.

6 Cookies & Tracking

Rajabet uses cookies to keep the site running properly and to improve the user experience. Cookies are small text files stored in your browser.

Cookie Types	Purpose	Retention Period
Essential Cookies	Login sessions, security tokens	Deleted at end of session
Functional Cookies	Language preference, site settings	30 Days
Analytics Cookies	Page views, usage statistics	90 Days
Security Cookies	Fraud Detection	7 Days

You can manage or delete cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some site features.

7 Data Retention Period

Rajabet retains your data only for as long as necessary. Any data that is no longer needed is securely deleted.

• Account Information: For the duration your account is active and a minimum of 5 years after closure (as required by law).
• Transaction Records: Minimum 7 years (as required by financial regulations).
• Support Contact: 2 years after resolution.
• Log Files: Automatically deleted after 90 days.
• Cookies: Each cookie has its own expiry period (see the table above).

Upon expiry, all data is completely and securely deleted. The deletion process follows ISO standards.

8 Your Rights

Rajabet respects every member's right to data protection. You have the following rights:

9 Security Measures

Rajabet follows the highest industry security standards to protect your data. Our technical and procedural security measures are outlined below:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Third-party security experts conduct regular penetration tests.
• Limited Access Policy: Only authorized personnel can access data on a need-to-know basis.
• Encrypted Storage: Sensitive data stored in the database is encrypted.
• Staff Training: All staff receive regular training on data protection and privacy.
• Incident Response Plan: A response plan is in place for swift action in the event of any data breach.

In the event of a security breach, affected members will be notified within the legally required timeframe and prompt remedial action will be taken.

10 Children's Privacy

Rajabet is intended for individuals aged 18 and above only. We do not knowingly collect data from minors.

Age is verified at registration and confirmed through identity document checks during the KYC process. If any minor's data is collected by mistake, it is deleted immediately upon detection and the associated account is closed.

11 Policy Changes

Rajabet reserves the right to update this privacy policy when necessary. Members will be notified of any significant changes via email or an on-site notification.

Continued use of Rajabet after any changes to this policy will be considered acceptance of the updated terms. Please check this page regularly. The date of the latest update is shown at the top of the page.

12 Contact

For any questions, complaints, or data-related requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon on the right side of the site (available 24/7).
• Response Time: Usually within 24 hours; up to 30 days for complex matters.